The Luggage capacity will vary depending on the vehicle you select. The maximum luggage capacity is displayed at time of booking on the website. It is important that you do not exceed the capacity of luggage specified in the booking.
If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you to upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey.
If you are travelling with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, pushchairs, etc., it is advisable to get in touch with our support team at info@cabitglobal.com atleast 24 hours prior to your journey as extra transport may be required and will result in additional charges.
What is the minimum time required to make a booking prior to a journey?We accept reservations with a minimum notice period of 24 hours prior to journey. For urgent last minute reservations, you can email us at info@cabitglobal.com and our support staff will indicate if there is availability of the requested vehicle. This service is subject to availability and extra charges may apply for such last minute bookings.
Are there any cancellation charges?We understand that plans do change. There are no charges for cancelling a trip up to 24 hours in advance.
You may cancel your reservation by logging onto www.cabitglobal.com and cancelling your reservation directly. You will need to keep your PNR No, handy. All bookings cancelled less than 24 hours before a pickup shall be subject to 100% cancellation charges and will be considered as a NO SHOW.
Are Baby Seats available?We recommend you bring your own baby or booster seats for children or infants. Our suppliers may be able to provide them in some areas to meet the required local standards, but may vary in quality and may not be available at all times. To book a baby or booster seat please post your query at info@cabitglobal.com and we will advise if available.
How and when do I get the driver and cab details?We normally send you cab and driver information within 24 hours before a pickup. This information is sent to you via email and/or SMS. When creating your booking you have the option to select to receive this information by email, SMS or both.
Can I request my taxi to be waiting at a place (e.g. street intersection)?We require the pickup address be a business address or a well known address. For the security of the driver, we do not accept 'street intersections' as pickup addresses
How do I get confirmation about our booking?As soon as you create a booking with us, you will receive the booking confirmation via email and/or SMS.
Please make sure your correct email and mobile phone information is entered while making a booking on www.cabitglobal.com
Typically, the transfer vehicle from Bangkok will take you down to Rayong and the Ban Phe pier, then you already have your ticket to get on the ferry across to Koh Samet which is about a 30 minute ferry ride. Typically, the entire journey should take around 5 hours from Bangkok.
How do I pay for my booking?Payment is taken in full at the time of booking. We accept all major credit/debit cards of VISA, MasterCard and American Express, Net Banking, Paytm, Pay Wallets, UPI, Scan N pay. Prices are charged in major currencies and any currency conversion facility is provided as an approximation tool only. With the use of these payment method, the customer shall be charge an admin fee, wherever applicable.
How safe is it to use my credit/debit card on your website?
We operate our website with an SSL certificate suitable to provide visitor security while browsing the web.
Your credit/debit card information is not entered until the last step of the reservation process, in which you are redirected to a fully secure server of the third party payment processor which offers the highest level of SSL encryption, Verisign security certification, daily Hacker Safe audits and PCI DSS version 1.1 certification where you make the payment. www.cabitglobal.com never has access to your card data and therefore it is not stored in our system.
All our suppliers cars hold standard insurance as required by Thai authorities. We recommend that all travellers must carry their travel insurance to ensure that they are protected for the duration of your trip.
Will my vehicle be shared or it’s personal?All reservations are for personal transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive and no additional stops.
How long does it take from the Suvarnabhumi International Airport to the center of Bangkok?The journey downtown could take between 30 minutes to 2 hours of time depending on the traffic and where you're going. The closest popular tourist area to the airport is the Sukhumvit road district, which on a good day will take around 30-45 minutes to get too.
Can I take any animals on a transfer?Generally, we do not allow animals on our transfers. However, this is dependent upon our suppliers. If you are taking a private transfer, and would like to travel with a pet, please email us on info@cabitglobal.com and we will check with the supplier.
Do you provide A/C (Air conditioned) cars?We provide only A/C (Air conditioned) cars.
Do you provide non A/C cars?Sorry, we do not provide non A/C cars.
Do you provide self drive cars?Sorry, we do not provide self-drive cars. Cabitglobal is a chauffeur-driven taxi travel.
What is your Smoking and Alcohol consumption Policy while traveling in your vehicles?Our Suppliers operate a NO smoking and NO drinking of alcoholic beverages, this is the policy in all vehicles.
I want to make a booking for a round-trip with Cabitglobal cabs, can I do that?Cabitglobal and our suppliers specializes in vehicle transportation and focuses specifically on providing quality service at fair prices. You can make reservations on our platform (web, mobile app or helpline/phone) for one-way, round-trip or multi-city trips. However for Multi-city trip kindly send us a request email on info@cabitglobal.com and we will revert if we can furnish the request.
What cars/bus categories or Vehicle options do you provide?While doing your booking Cabitglobal provides variety of vehicles according to your requirement and budgets.
You may reserve with Cabitglobal at anytime.
We are open 24x7 and our platform automatically gets to work for arranging cabs - no human intervention required. However, the shorter the notice, fewer the inventory choices and tighter the inventory in the market. As a best practice, make a reservation with us as quickly as you know of your plans. There is no charge to cancel a booking as long as you cancel more than 24 hours in advance. We normally accept reservations up to 6 months in advance, with most our customers sharing their plans with us at least 3 months ahead.
We will be landing at Bangkok airport and then want to go to Hua Hin? Should I prebook my car or book after landing?Normally it takes us between 2-4 hours to arrange a car. We suggest pre-booking ahead of time so it gives an opportunity to arrange a car and driver for your trip.
In how many cities do you provide services?The list of cities we serve is constantly being updated. Request you to please refer to our website on www.cabitglobal.com
Do you provide multiple pickups or drops?No. We are a point to point service only.
Our company employees travel regularly. Who do I contact for corporate tie-up?Please write to us at business@cabitglobal.com
Do you provide an English-speaking driver?We do try our best to provide an English speaking driver if the request is received on your booking under the additional requests section ahead of time. This is generally subject to availability of an English-speaking driver. If you are not a resident of the region, we suggest that you install Google Translate on your phone. Using the apps voice transcription features, you can speak in your native language and the app would translate it into spoken words of the language of your choice.
How can I get a bill/receipt for my trip?Invoices are automatically generated and sent to you by email for every trip that you complete with us. If you have lost your invoice you may contact us on bookings@cabitglobal.com
I have done my booking by phone, is toll included in the costs?Your booking confirmation is clear on all the items that are included in your trip quotation. Any city that you plan to visit should be explicitly listed in your trip plan. While we put all efforts to provide you quotes that are inclusive of toll tax, state tax and other charges for the transfers. In any case, your booking confirmation provides complete transparency on what is included in your trip plan and quote.
What is the best way to make a booking so I can get the best quality and good price?We always recommend that you book your trip directly using the website www.cabitglobal.com.
For airport pickups, you have a complimentary wait time of 120 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly.
My transportation details have changed. How can I reschedule my transfer?Any changes to your transportation details need to be requested through the Manage Booking panel on our website at least 24 hours prior to the date of travel. For any changes less than 24 hours prior to the date and time of travel, you should contact our Customer Support team at bookings@cabitglobal.com.
For any reason if I want to change/modify my booking can I do the same?Any changes to your booking details need to be requested through the Manage Booking panel on our website at least 24 hours prior to the date of travel. For any changes less than 24 hours prior to the date and time of travel, you should contact our Customer Support team at bookings@cabitglobal.com.
Do you charge extra for Debit card or Credit card payments?There are no extra charges for using Debit or Credit cards.
What if my taxi does not show up?
It is extremely rare to have a situation where the vehicle does not show up at the scheduled time. Such an event is generally the result of unavoidable circumstances like inordinate amount of traffic, heavy rains, traffic blockades or vehicular breakdowns to name a few.
In such situations, we usually are notified by the driver and taxi operator at their first opportunity. We in turn do our part in keeping the customer aware of the situation as soon as we find out.
If you choose to cancel the trip - due to a delay on our part, we will waive off last minute cancellation fees. We earnestly work to avoid any such delays and work to ensure a 100% on-time performance. If you do have such an experience, we will work to make it up to you and earn your business for the future.
We are offering an all-inclusive package with no extra or hidden charges. If the driver asks for any additional payment you are to deny him the same. In case of any such instances or disputes we request you to please write to us on bookings@cabitglobal.com
Do I need to Tip the driver?The price does not include gratuities. However it is entirely at your discretion if you feel the service has warranted this.
If you have forgotten any belongings in your transfer, please contact the 24 hours number that appears on the bottom of your voucher, so we can try to locate it as soon as possible. Any expense that this incurs will be totally united to you. Cabitglobal.com is not responsible for any expense caused by loss of objects and is exempt from liability for lost or forgotten objects in a vehicle.
